Business process modeling : perceived benefits


Autoria(s): Indulska, Marta; Green, Peter; Recker, Jan C.; Rosemann, Michael
Contribuinte(s)

Castano, Silvana

Dayal, Umeshwar

Laender, Alberto

Data(s)

2009

Resumo

The process-centered design of organizations and information systems is globally seen as an appropriate response to the increased economic pressure on organizations. At the methodological core of process-centered management is process modeling. However, business process modeling in large initiatives can be a time-consuming and costly exercise, making it potentially difficult to convince executive management of its benefits. To date, and despite substantial interest and research in the area of process modeling, the understanding of the actual benefits of process modeling in academia and practice is limited. To address this gap, this paper explores the perception of benefits derived from process modeling initiatives, as reported through a global Delphi study. The study incorporates the views of three groups of stakeholders – academics, practitioners and vendors. Our findings lead to the first identification and ranking of 19 unique benefits associated with process modeling. The study in particular found that process modeling benefits vary significantly between practitioners and academics. We argue that these variations may point to a dangerous disconnect between research projects and practical demands.

Formato

application/pdf

Identificador

http://eprints.qut.edu.au/26229/

Publicador

Springer

Relação

http://eprints.qut.edu.au/26229/1/26229.pdf

http://inf.ufrgs.br/ER2009/?p=accpapers

Indulska, Marta, Green, Peter, Recker, Jan C., & Rosemann, Michael (2009) Business process modeling : perceived benefits. Lecture Notes in Computer Science, 5829, pp. 458-471.

Direitos

Copyright 2009 please consult author

Fonte

Faculty of Science and Technology; School of Information Systems

Palavras-Chave #080603 Conceptual Modelling #150399 Business and Management not elsewhere classified #business process modeling #Delphi study #modeling advantages #benefits
Tipo

Journal Article