The Influence of Internal Communication Quality on the Franchisor, Franchise, Employee and External Customer Relationships


Autoria(s): Karlsen, Cecilie; Peloso, Antony
Contribuinte(s)

Kehoe, William

k Whitten, Linda

Data(s)

2003

Identificador

http://eprints.qut.edu.au/25382/

Publicador

Society for Marketing Advances

Relação

Karlsen, Cecilie & Peloso, Antony (2003) The Influence of Internal Communication Quality on the Franchisor, Franchise, Employee and External Customer Relationships. In Kehoe, William & k Whitten, Linda (Eds.) 2003 Proceedings of Advances in Marketing: Pedagogy, Philosophy and Processes, 4-8 November 2003, New Orleans, Louisiana, USA.

Fonte

QUT Business School; School of Advertising, Marketing & Public Relations

Palavras-Chave #150501 Consumer-Oriented Product or Service Development
Tipo

Conference Paper