A comparative analysis of major ERP lifecycle implementation, management and support issues in Queensland Government


Autoria(s): Chang, She-I; Gable, Guy
Data(s)

2001

Resumo

This paper reports on a study of ERP lifecycle major issues from the perspectives of individuals with substantial and diverse involvement with SAP Financials in Queensland Government. A survey was conducted of 117 ERP system project participants in five closely related state government agencies. A modified Delphi technique identified, rationalized and weighed perceived major issues in ongoing ERP life cycle implementation, management and support. The five agencies each implemented SAP Financials simultaneously using a common implementation partner. The three survey rounds of the Delphi technique, together with coding and synthesizing procedures, resulted in a set of 10 major issue categories with 38 sub-issues. Relative scores of issue importance are compared across government agencies, roles (client vs implementation partner) and organizational levels (strategic, technical and operational). Study findings confirm the importance of this finer partitioning of the data, and distinctions identified reflect the circumstances of ERP lifecycle implementation, management and support among the stakeholder groups. The study findings should also be of interest to stakeholders who seek to better understand the issues surrounding ERP systems and to better realise the benefits of ERP.

Formato

application/pdf

Identificador

http://eprints.qut.edu.au/25357/

Publicador

Korea Society of Management Information Systems

Relação

http://eprints.qut.edu.au/25357/1/25357.pdf

http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1164&context=pacis2001

Chang, She-I & Gable, Guy (2001) A comparative analysis of major ERP lifecycle implementation, management and support issues in Queensland Government. In PACIS 2001 Proceedings, Korea Society of Management Information Systems, Seoul, South Korea, pp. 1152-1166.

Direitos

Copyright 2001 PACIS

Fonte

Faculty of Science and Technology

Tipo

Conference Paper