Business Process Redesign in Information Technology Incident Management: A teaching case
| Contribuinte(s) |
Wilson, D |
|---|---|
| Data(s) |
2005
|
| Resumo |
This paper consists of a detailed case narrative on how a leading Australian Finance organisation has utilised contemporary Business Process Management (BPM) concepts for improving the IT incident management processes within the whole organisation. The target audience includes practitioners who are interested in BPM case studies and Academics who may be seeking case studies for innovative teaching practices. |
| Formato |
application/pdf |
| Identificador | |
| Publicador |
Australasian Chapter of the Association for Information Systs |
| Relação |
http://eprints.qut.edu.au/25097/1/Business_Process_Redesign_in_Information_Technology_Incident_Management_A_teaching_case.pdf Bandara, Wasana, Rosemann, Michael, & Cornes, Jamie (2005) Business Process Redesign in Information Technology Incident Management: A teaching case. In Wilson, D (Ed.) 16th Australasian Conference on Information Systems, 30 November - 2 December , Sydney, NSW. |
| Fonte |
Faculty of Science and Technology |
| Palavras-Chave | #080699 Information Systems not elsewhere classified #Business Process Management, Ifnromation Technology Infrastructure Library (ITIL), Teaching Case, Reference Models |
| Tipo |
Conference Paper |
