Not happy, Jane - online consumer complaint response in Germany and Australia


Autoria(s): Healy, Marilyn; Schmelter, Lydia
Contribuinte(s)

Edwards, R

Data(s)

2005

Identificador

http://eprints.qut.edu.au/24451/

Publicador

Monash University

Relação

Healy, Marilyn & Schmelter, Lydia (2005) Not happy, Jane - online consumer complaint response in Germany and Australia. In Edwards, R (Ed.) Australia and New Zealand International Business Academy (ANZIBA) Conference 2005, 10-11 November 2005, Australia, Victoria, Melbourne.

Fonte

QUT Business School

Palavras-Chave #150308 International Business #Customer Complaint, Germany, Australia, Online Complaints
Tipo

Conference Paper