Business process quantitative analysis and optimization for service industries

The total time a customer spends in the business process system, called the customer cycle-time, is a major contributor to overall customer satisfaction. Business process analysts and designers are frequently asked to design process solutions with optimal performance. Simulation models have been very popular to quantitatively evaluate the business processes; however, simulation is time-consuming and it also requires extensive modeling experiences to develop simulation models. Moreover, simulation models neither provide recommendations nor yield optimal solutions for business process design. A queueing network model is a good analytical approach toward business process analysis and design, and can provide a useful abstraction of a business process. However, the existing queueing network models were developed based on telephone systems or applied to manufacturing processes in which machine servers dominate the system. In a business process, the servers are usually people. The characteristics of human servers should be taken into account by the queueing model, i.e. specialization and coordination. ^ The research described in this dissertation develops an open queueing network model to do a quick analysis of business processes. Additionally, optimization models are developed to provide optimal business process designs. The queueing network model extends and improves upon existing multi-class open-queueing network models (MOQN) so that the customer flow in the human-server oriented processes can be modeled. The optimization models help business process designers to find the optimal design of a business process with consideration of specialization and coordination. ^ The main findings of the research are, first, parallelization can reduce the cycle-time for those customer classes that require more than one parallel activity; however, the coordination time due to the parallelization overwhelms the savings from parallelization under the high utilization servers since the waiting time significantly increases, thus the cycle-time increases. Third, the level of industrial technology employed by a company and coordination time to mange the tasks have strongest impact on the business process design; as the level of industrial technology employed by the company is high; more division is required to improve the cycle-time; as the coordination time required is high; consolidation is required to improve the cycle-time. ^

A heuristic algorithm to generate test program sequences for moving probe electronic test equipment

The electronics industry, is experiencing two trends one of which is the drive towards miniaturization of electronic products. The in-circuit testing predominantly used for continuity testing of printed circuit boards (PCB) can no longer meet the demands of smaller size circuits. This has lead to the development of moving probe testing equipment. Moving Probe Test opens up the opportunity to test PCBs where the test points are on a small pitch (distance between points). However, since the test uses probes that move sequentially to perform the test, the total test time is much greater than traditional in-circuit test. While significant effort has concentrated on the equipment design and development, little work has examined algorithms for efficient test sequencing. The test sequence has the greatest impact on total test time, which will determine the production cycle time of the product. Minimizing total test time is a NP-hard problem similar to the traveling salesman problem, except with two traveling salesmen that must coordinate their movements. The main goal of this thesis was to develop a heuristic algorithm to minimize the Flying Probe test time and evaluate the algorithm against a "Nearest Neighbor" algorithm. The algorithm was implemented with Visual Basic and MS Access database. The algorithm was evaluated with actual PCB test data taken from Industry. A statistical analysis with 95% C.C. was performed to test the hypothesis that the proposed algorithm finds a sequence which has a total test time less than the total test time found by the "Nearest Neighbor" approach. Findings demonstrated that the proposed heuristic algorithm reduces the total test time of the test and, therefore, production cycle time can be reduced through proper sequencing.

Estudo da injeção de água e gás em um reservatório com características do pré-sal brasileiro

The pre-salt province is composed by large amounts of light oil and with good quality, a reality that puts Brazil in a strategic position facing the great demand for energy worldwide. In this province are the largest discoveries in the world in the last ten years; areas as Libra, Franco and Lula field, everyone containing volumes greater than 8 billion recoverable oil barrels. To develop and optimize the production of these fields, a study was done for choosing the improved oil recovery methods. The main motivations were the presence of carbon dioxide (CO2) as a contaminant and the strategic decision of do not discard it, combined with high GOR (gas-oil ratio) of the reservoir fluid. The method should take advantage of the unique abundant resources: seawater and produced gas. This way, the process of matching these resources in the water alterning gas injection (WAG) became a good option. In this master’s dissertation, it was developed a reservoir model with average characteristics of the Brazilian pre-salt, where was applied the improved oil recovery method of water alternating gas. The production of this reservoir was analyzed by parameters as: the first fluid injected in the injection process, position of the injection wells completion, injection water and gas rate and cycle time. The results showed a good performance of the method, with up to 26% of gains in the recovery factor regarding the primary recovery, since the application of water injection and gas, individually, was not able to overcome 10 % of gain. The most influential parameter found in the results was the cycle time, with higher recovery factor values obtained with the use of shorter times.

An application of evolutionary algorithms for WAG optimisation in the Norne Field

Water-alternating-gas (WAG) is an enhanced oil recovery method combining the improved macroscopic sweep of water flooding with the improved microscopic displacement of gas injection. The optimal design of the WAG parameters is usually based on numerical reservoir simulation via trial and error, limited by the reservoir engineer’s availability. Employing optimisation techniques can guide the simulation runs and reduce the number of function evaluations. In this study, robust evolutionary algorithms are utilized to optimise hydrocarbon WAG performance in the E-segment of the Norne field. The first objective function is selected to be the net present value (NPV) and two global semi-random search strategies, a genetic algorithm (GA) and particle swarm optimisation (PSO) are tested on different case studies with different numbers of controlling variables which are sampled from the set of water and gas injection rates, bottom-hole pressures of the oil production wells, cycle ratio, cycle time, the composition of the injected hydrocarbon gas (miscible/immiscible WAG) and the total WAG period. In progressive experiments, the number of decision-making variables is increased, increasing the problem complexity while potentially improving the efficacy of the WAG process. The second objective function is selected to be the incremental recovery factor (IRF) within a fixed total WAG simulation time and it is optimised using the same optimisation algorithms. The results from the two optimisation techniques are analyzed and their performance, convergence speed and the quality of the optimal solutions found by the algorithms in multiple trials are compared for each experiment. The distinctions between the optimal WAG parameters resulting from NPV and oil recovery optimisation are also examined. This is the first known work optimising over this complete set of WAG variables. The first use of PSO to optimise a WAG project at the field scale is also illustrated. Compared to the reference cases, the best overall values of the objective functions found by GA and PSO were 13.8% and 14.2% higher, respectively, if NPV is optimised over all the above variables, and 14.2% and 16.2% higher, respectively, if IRF is optimised.

Global efficiency of innovative rotational mold directly heated by thermal fluid

The article is focused on analysis of global efficiency of new mold for rotational molding of plastic parts, being directly heated by thermal fluid. The overall efficiency is based on several items such as reduction of cycle time, better uniformity of heating-cooling and low energy consumption. The new tool takes advantage of additive fabrication and electroforming for making the optimal manifold and cavity shell of the mold. Experimental test of a prototype mold was carried out on an experimental rotational molding machine, developed for this purpose, measuring wall temperature, and internal air temperature, with and without plastic material inside. Results were compared with conventional mold heated into an oven and to theoretical simulations done by Computational Fluid Dynamic software (CFD). The analysis represents considerable improvement of cycle time related to conventional methods (heated by oven) and better thermal uniformity to conventional procedures by direct heating of oil with external channels. In addition to thermal analysis an energetic efficiency study was done. POLYM. ENG. SCI., 52:1998-2005, 2012. © 2012 Society of Plastics Engineers Copyright © 2012 Society of Plastics Engineers.

Internal cooling in rotational molding-A review

Rotational molding suffers from a relatively long cycle time, which hampers more widespread growth of the process. During each cycle, both the polymer and mold must be heated from room temperature to above polymer melting temperature and subsequently cooled to room temperature. The cooling time in this process is relatively long due to the poor thermal conductivity of plastics. Although rapid external cooling is possible, internal cooling rates are the major limitation. This causes the process to be uneconomical for large production runs of small parts. Various researchers have strived to minimize cycle times by applying various internal cooling procedures. This article presents a review of these methods, including computer simulations and practical investigations published to date. The effects of cooling rate on the morphology, shrinkage, warpage, and impact properties of rotationally molded polyolefins are also highlighted. In general, rapid and symmetrical cooling across the mold results in smaller spherulite size, increased mechanical properties and less potential warpage or distortion in moldings. POLYM. ENG. SCI., 2011. ©2011 Society of Plastics Engineers.

Einsatz faser- bzw. textilverstärkter Verbundwerkstoffe

Die hohen Leistungsansprüche an moderne Lagersysteme führen zu immer kürzeren Taktzeiten beim Warenumschlag, die auch von Regalbediengeräten (RBG) realisiert werden müssen. Um trotz der kurzen Umschlagzeiten eine schnelle und sichere Gutübergabe zu gewährleisten, muss innerhalb der Ausschwingzeit die Amplitude der Schwingungen des Lastaufnahmemittels vor dem Ein- beziehungsweise Auslagerungsvorgang weitgehend abgeklungen sein. Diese Wartezeiten beeinflussen die Taktzeit und damit die Umschlagleistung des RBG negativ. Ein möglicher Ansatz, die Ausschwingzeiten zu verkürzen, ist der Einsatz hochdämpfender Materialien, wie etwa Verbundwerkstoffe. Durch die erreichte Reduzierung der Schwingungsamplituden bei gleichzeitiger Erhöhung des Leichtbaugrades ist eine deutliche Effizienzsteigerung von RBG zu erwarten.

En böjd stavdesigns påverkan på stakfasens egenskaper

Syfte Studien syftar till att klarlägga hur stavisättningen och stakfasen påverkas vid användandet av en böjd jämfört med en rak stavdesign vid stakning i hög hastighet på rullskidor på rullband. Följande frågeställningar har undersökts:  Leder en böjd stavdesign till att stavisättningen sker längre fram?  Leder en böjd stavdesign till att stakfasens absoluta längd förändras?  Leder en böjd stavdesign till att stakfasens relativa längd förändras? Metod Tio manliga längdskidåkare (ålder 25,3 ± 5,1 år, kroppslängd 182,1 ± 8,6 cm, kroppsvikt 78 ± 6,5 kg) deltog i studien. Forskningspersonerna genomförde ett Vmax-protokoll stakning på rullskidor på rullband, med rak såväl som med böjd stavdesign. Rörelsedata samlades in och analyserades för att fastställa eventuella skillnader i stavisättning, stakfas, återförandefas och total cykeltid. Resultat En signifikant skillnad kan påvisas gällande stavisättning, där en böjd stavdesign leder till en stavisättning längre framför bindningen jämfört med en rak stavdesign. Ingen signifikant skillnad kan påvisas rörande stakfasen, återförandefasen eller total cykeltid. Slutsatser Studiens visar att stavspetsens rörelsebana flyttas vid nyttjande av en böjd stavdesign i riktning framåt. Dock påverkas inte stakfasen, återförandefasen eller total cykeltid, vilket innebär att stakfasens längd, i absoluta såväl som relativa termer, är densamma vid stakning med rak och böjd stavdesign.

Otimização de MIZUSUMASHI

Nos dias de hoje as diferentes indústrias e sectores de atividade económica assentam os seus pilares de desenvolvimento na procura constante de fontes de melhoria, para que assim seja possível melhorar a relação qualidade / preço. Embora no setor industrial as melhorias e inovações tecnológicas surjam a cada dia, estas por si não chegam. Grande parte da otimização incorrida, quer na indústria de manufatura, quer na indústria de serviços, surge da “simples” eliminação de desperdícios, e da procura constante por fontes de melhoria. Com o objetivo traçado, a Grohe Portugal Componentes Sanitários, Lda. propôs a eliminação de desperdícios no âmbito do abastecimento de componentes às linhas de montagem existentes na sua fábrica em Albergaria-a-Velha. Este processo passa não só por uma otimização do tempo de abastecimento e das quantidades de abastecimento, mas também consiste na reestruturação das diferentes rotinas de abastecimento. Todo este processo de otimização estará assente no conceito de Mizusumashi. O Mizusumashi, ou comboio logístico como muitas vezes é referenciado, surge com o objetivo de separar a tarefa de abastecimento da função de montagem. A sua origem surge da adaptação do conceito de Milk Run (volta do leiteiro) à logística interna. Torna-se de relevo referir que, para que este “simples” conceito funcione com uma eficiência que proporcione a sua aplicação, são vastos os fatores que necessitam de ajustamentos ou mesmo, em alguns casos, de uma reestruturação completa. O trabalho desenvolvido nestas instalações fabris, e que culminou neste documento, teve como princípio a análise, avaliação e implementação de melhorias no sistema de abastecimento às linhas de montagem. Todo o processo de abastecimento foi analisado e desconstruído nas suas componentes, para que assim fosse possível desenhar o plano de reestruturação indicado. Foram implementadas melhorias de layout, tempos e tarefas. Os resultados foram positivos tendo em conta o objetivo inicial. Todo este plano foi pensado e documentado com o objetivo de tornar este sistema adaptável a possíveis mudanças. Foi possível então criar um sistema voltado para um plano de melhoria contínua. Com um abastecimento normalizado e rotinado a gestão de stocks é mais precisa diminuindo assim os desperdícios inerentes a estas funções.

Preferência alimentar e identificação das principais fontes de repasto sanguíneo de fêmeas Lutzomyia (Diptera: Psychodidae) em áreas endêmicas para leishmaniose visceral na grande Natal

Leishmaniasis are endemic diseases wild spread in the New and Old World, caused by the flagelated protozoan Leishmania. In the New World, the distribution of different forms of leishmaniasis is mostly in tropical regions. In the State of Rio Grande do Norte, Northeast Brazil, 85% of the captured sand flies fauna is Lutzomyia longipalpis. The distribution of the sand fly vector in the state overlaps with the disease distribution, where the presence of sand flies is associated with presence of animals shelters. The aim of this study was to analyse the blood meal preference of sand flies vector from the genus Lutzomyia spp. in laboratory conditions, to verify the vector life cicle at different temperatures sets and to identify the main blood meal source in endemic areas for visceral leishmaniasis (VL) at peri-urban regions of Natal. Sand flies samples were collected from the municipalities of São Gonçalo do Amarante and Nísia Floresta where female sand flies were grouped for the colony maintenance in the laboratory and for the analysis of the preferred source of sand fly blood meal in natural environment. The prevalence of blood meal preference and oviposition for the females sand flies was 97% for Cavia porcellus with oviposition of 19 eggs/female; 97% for Eqqus caballus with 19 eggs/female; 98% for human blood with 14 eggs/female; 71.3% for Didelphis albiventris with 8.4 eggs/female; 73% for Gallus gallus with 14 eggs/female; 86% for Canis familiaris with 10.3 eggs/female; 81.4% for Galea spixii with 26 eggs/female; 36% for Callithrix jachus with 15 eggs/female; 42.8% for Monodelphis domestica with 0% of oviposition. Female sand flies did not take a blood meal from Felis catus. Sand flies life cycle ranged from 32-40 days, with 21-50 oviposition rates approximately. This study also showed that at 32°C the life cycle had 31 days, at 28° C it had 50 days and at 22°C it increased to 79 days. Adjusting the temperature to 35°C the eggs did not hatch, thus blocking the life cycle. A total of 1540 sand flies were captured, among them, 1.310 were male and 230 were female. Whereas 86% of the sand flies captured were Lu. longipalpis as compared to 10.5% for Lu. evandroi and, 3.2% for L. lenti and 0.3% for Lu whitmani. The ratio between female and male sandfly was approximately 6 males to 1 female. In Nísia Floresta, 50.7% of the collected females took their blood meal from armadillo, 12.8% from human. Among the female sand flies captured in São Gonçalo do Amarante, 80 of them were tested for the Leishmania KDNA infectivity where 5% of them were infected with Leishmania chagasi. Female Lutzomyia spp. showed to have an opportunistic blood meal characteristic. The behavioral parameters seem to have a higher influence in the oviposition when compared to the level of total proteins detected in the host s bloodstream. A higher Lu. longipalpis life cycle viability was observed at 28°C. The increase of temperature dropped the life cycle time, which means that the life cycle is modified by temperature range, source of blood meal and humidity. Lu longipalpis was the most specie found in the inner and peridomiciliar environment. In Nísia Floresta, armadillos were the main source of blood meal for Lutzomyia spp. At São Gonçalo do Amarante, humans were the main source of blood meal due to CDC nets placed inside their houses

Evaluation of ergonomic approach and musculoskeletal disorders in two different organizations in a truck assembly plant

International audience

Improving IT process management through value stream mapping approach: A case study

Value-Stream mapping (VSM) is a helpful tool to identify waste and improvement areas. It has emerged as a preferred way to support and implement the lean approach. While lean principles are well-established and have broad applicability in manufacturing, their extension to information technology is still limited. Based on a case study approach, this paper presents the implementation of VSM in an IT firm as a lean IT improvement initiative. It involves mapping the current activities of the firm and identifying opportunities for improvement. After several interviews with employees who are currently involved in the process, current state map is prepared to describe the existing problem areas. Future state map is prepared to show the proposed improvement action plans. The achievements of VSM implementation are reduction in lead time, cycle time and resources. Our finding indicates that, with the new process change, total lead time can be reduced from 20 days to 3 days – 92% reduction in overall lead time for database provisioning process.

Integration of process planning and scheduling using mobile-agent based approach in a networked manufacturing environment

Effective and efficient implementation of intelligent and/or recently emerged networked manufacturing systems require an enterprise level integration. The networked manufacturing offers several advantages in the current competitive atmosphere by way to reduce, by shortening manufacturing cycle time and maintaining the production flexibility thereby achieving several feasible process plans. The first step in this direction is to integrate manufacturing functions such as process planning and scheduling for multi-jobs in a network based manufacturing system. It is difficult to determine a proper plan that meets conflicting objectives simultaneously. This paper describes a mobile-agent based negotiation approach to integrate manufacturing functions in a distributed manner; and its fundamental framework and functions are presented. Moreover, ontology has been constructed by using the Protégé software which possesses the flexibility to convert knowledge into Extensible Markup Language (XML) schema of Web Ontology Language (OWL) documents. The generated XML schemas have been used to transfer information throughout the manufacturing network for the intelligent interoperable integration of product data models and manufacturing resources. To validate the feasibility of the proposed approach, an illustrative example along with varied production environments that includes production demand fluctuations is presented and compared the proposed approach performance and its effectiveness with evolutionary algorithm based Hybrid Dynamic-DNA (HD-DNA) algorithm. The results show that the proposed scheme is very effective and reasonably acceptable for integration of manufacturing functions.

Relación entre los factores de riesgo psicosocial con síntomas músculo-esqueléticos en trabajadores vinculados a una empresa social del estado, Bogotá, 2014

Introducción Los lugares de trabajo contribuyen al bienestar del individuo y en algunos casos pueden constituirse en factores que llevan a alteraciones en la condición de salud. Los trabajadores pueden estar predispuestos a algún tipo de desórdenes musculo-esqueléticos que se generan durante la jornada laboral creando molestia y algunas veces estar asociados a factores de riesgo psicosocial. Objetivo Establecer la relación entre los factores de riesgo psicosocial con síntomas músculo-esqueléticos en trabajadores vinculados a una empresa social del estado Bogotá, 2014. Métodos Se realizó un estudio de corte transversal en una muestra de 203 trabajadores. Como instrumentos se utilizó la Batería de riesgo psicosocial y cuestionario Nórdico. Se realizó análisis estadístico empleando medidas de tendencia central y de dispersión y se midieron asociaciones con el fin de conocer las variables que se relacionan con el evento. Se manejó el programa estadístico SPSS 20 para Windows. Resultados El 78,8% de los trabajadores correspondieron al sexo femenino, con una edad media de 38 ±10,28 años. El promedio de años de antigüedad dentro de la empresa fue de 3,9 ±,6553, se encontró que el 90.4% están expuestos a factores psicosocial extra laborales con clasificación de riesgo despreciable y el 91,6% a factores intralaboral con clasificación de riesgo muy alto. Se encontró prevalencia de sintomatología musculo esquelética a nivel de cuello con un 70%, dorso lumbar con el 56,2%, mano o muñeca el 54,7% y hombro con el 51,7%. Se encontró diferencia significativa entre el dominio de demandas del trabajo con síntomas presentes en hombro y mano/muñeca (p<0,05), seguido de las dimensiones de control sobre el trabajo con síntomas en hombro (p<0,05). Conclusiones La población estudiada presento una elevada prevalencia de síntomas musculo esqueléticos y un alto riesgo psicosocial intralaboral probablemente debido a características del trabajo y de su organización que influyen en la salud y bienestar del individuo.

Real-time monitoring of nucleation-growth cycle of carbon nanoparticles in acetylene plasmas

Quantum cascade laserabsorption spectroscopy was used to measure the absolute concentration of acetylene in situ during the nanoparticle growth in Ar + C2H2 RF plasmas. It is demonstrated that the nanoparticle growth exhibits a periodical behavior, with the growth cycle period strongly dependent on the initial acetylene concentration in the chamber. Being 300 s at 7.5% of acetylene in the gas mixture, the growth cycle period decreases with the acetylene concentration increasing; the growth eventually disappears when the acetylene concentration exceeds 32%. During the nanoparticle growth, the acetylene concentration is small and does not exceed 4.2% at radio frequency (RF) power of 4 W, and 0.5% at RF power of 20 W. An injection of a single acetylene pulse into the discharge also results in the nanoparticlenucleation and growth. The absorption spectroscopy technique was found to be very effective for the time-resolved measurement of the hydrocarbon content in nanoparticle-generatingplasmas.