Issues in IT service-oriented requirements engineering

Corporate information technology (IT) management is increasingly service-oriented, offering continuous evaluation and improvement of application, communication, delivery and support services to internal and external customers. Service-oriented requirements engineering (SoRE) plays a significant role in identifying and specifying service requirements, formally defined through service-level agreements (SLAs). However, the new frameworks and approaches emerging to guide these developments have not yet addressed how requirements for such services can be effectively developed, nor identified the diverse issues involved. We report a case study of a web services team development of requirements for an internal Service Desk service. The study revealed five main issues of concern when developing service provider requirements: service roles, responsibilities and accountability; service performance metrics; resolution of conflicting stakeholder service requirements; customer acceptance of service change; and service provider team structure. This study suggests that in the new IT services era, new techniques and approaches are needed for eliciting and determining provider and customer requirements that involve key stakeholder groups equitably and more closely negotiate the sometimes-conflicting provider and customer needs.

Interoperable and transparent dynamic deployment of web services for service oriented grids

Dynamic deployment of Web services is a term used frequently when describing the selection and deployment of a service to a grid host. Although current grid systems (such as Globus) provide dynamic deployment, the requirements of the service being deployed are not considered. Therefore truly dynamic deployment cannot be achieved as the services deployed are restricted to the grid system used. We present a dynamic deployment mechanism as part of self configuration in a service oriented grid environment. The dynamic deployment mechanism takes the requirements of the service into consideration, including parameters such as the operating system required to execute the service, the required software libraries, any additional required software packages, price and Quality of Service (QoS) parameters.

Service migration in autonomic service oriented grids

The introduction of Web services into grids helped to address their two main obstacles to be embraced by business and industry, heterogeneity and useability. However, many problems are still open, e.g., grid reconfiguration, reliability and computing optimization. We argue here that a mechanism that could help solving these problems is Web Service migration, a part of automatic and transparent brokerage. Web service migration presents a number of new requirements not addressed in traditional process migration, being the outcome of Web services specific configuration of hosts and application servers, and availability of Web services / resources state. In this paper we report on our study into the development of a Web service migration facility focused on providing migration of services in a Service Oriented Grid environment. We present a novel approach to Web service migration, embodied in a System Management Broker, which is transparent, interoperable and flexible. We take the requirements of Web services into consideration when discovering suitable destination hosts and match services to suitable grid resources which are able to fulfil the needs of the service. We discuss a number of experiments conducted with different types of grid and Web service applications to highlight the feasibility and effectiveness of our migration facility and demonstrate how our facility significantly improves Service Oriented Grids.

An autonomic management system for service oriented enterprise grid computing

Grid computing and service oriented architectures improve the way computational tasks are performed. Through this research a management system, utilising the autonomic characteristics of self discovery and negotiation, self configuration and self healing, was designed and implemented, ultimately removing the need for users to know the intricacies of these systems.

A privacy preserving service broker architecture for data sharing

The problem addressed in this paper is how to ensure data privacy concerns when data is shared between multiple organisations. In domains such as healthcare, there is a need to share privacy-sensitive data among autonomous but cooperating organisations. However, security concerns and compliance to privacy regulations requiring confidentiality of the data renders unrestricted access to organisational data by others undesirable. The challenge is how to guarantee privacy preservations for the owners of the information that are willing to share information with other organisations while keeping some other information secret. Therefore, there is a need for privacy preserving database operations for querying data residing at different parties. To address this challenge, we propose a new computationally efficient framework that enables organisations to share privacy-sensitive data. The proposed framework is able to answer queries without revealing any useful information to the data sources or to the third parties.

Service discovery for service-oriented content adaptation

Service-Oriented Content Adaptation (SOCA) has emerged as a potential solution to the content-device mismatch problem. One of the key problems with the SOCA scheme is that a content adaptation task can potentially be performed by multiple services. In this paper, we propose an approach to the service discovery problem for SOCA and it is demonstrated to perform well.

A SOA-driven business intelligence architecture

A business intelligence architecture comprises of different unique components to collect, transform, analyze and present the structured and unstructured raw data in simple formats to assist decision makers in making timely decisions. The introduction of service-oriented architecture (SOA) enables reusable services which are accessible over a network on demand. However, there is still a lack of academic literatures on the business intelligence architecture with service-oriented concept. Based upon various references on BI architectures from major vendors, a novel BI architecture that is built on service-oriented concept is presented and described in this paper. The proposed service-oriented architecture enables enterprises to deploy a more agile, flexible, cheaper, reusable, reliable and responsive BI applications in supporting decision making process.

Enhancing cloud computing environments using a cluster as a service

The emergence of cloud computing has caused a significant change in how IT infrastructures are provided to research and business organizations. Instead of paying for expensive hardware and incur excessive maintenance costs, it is now possible to rent the IT infrastructure of other organizations for a minimal fee. While the existence of cloud computing is new. The elements used to create clouds have been around for some time. Cloud computing systems have been made possible through the use of large-scale clusters, service-oriented architecture (SOA), Web services, and virtualization. While the idea of offering resources via Web services is commonplace in cloud computing, little attention has been paid to the clients themselves specifically, human operators. Despite that clouds host a variety of resources which in turn are accessible to a variety of clients, support for human users is minimal.

Technical factors for implementing SOA-Based business intelligence architecture : an exploratory study

Business intelligence (BI) architecture based on service-oriented architecture (SOA) concept enables enterprises to deploy agile and reliable BI applications. However, the key factors for implementing a SOA-based BI architecture from technical perspectives have not yet been systematically investigated. Most of the prior studies focus on organisational and managerial perspectives rather than technical factors. Therefore, this study explores the key technical factors that are most likely to have an impact on the implementation of a SOA-based BI architecture. This paper presents a conceptual model of BI architecture built on SOA concept. Drawing on academic and practitioner literature related to SOA and software architectural design, we propose fourteen key factors that may influence the implementation of a SOA-based BI architecture. This study bridges the gap between academic and practitioners.

Broker-based service-oriented content adaptation framework

Content adaptation bridges the mismatch between rich contents and user preferences along with the end device capability. This thesis addresses five key issues: enabling content adaptation as services; locating and selecting best possible services in the network; and negotiating, providing and managing quality assurance of a service.

Management of service level agreement for service-oriented content adaptation platform

It is paramount to provide seamless and ubiquitous access to rich contents available online to interested users via a wide range of devices with varied characteristics. Recently, a service-oriented content adaptation scheme has emerged to address this content-device mismatch problem. In this scheme, content adaptation functions are provided as services by third-party providers. Clients pay for the consumed services and thus demand service quality. As such, negotiating for the QoS offers, assuring negotiated QoS levels and accuracy of adapted content version are essential. Any non-compliance should be handled and reported in real time. These issues elevate the management of service level agreement (SLA) as an important problem. This chapter presents prior work, important challenges, and a framework for managing SLA for service-oriented content adaptation platform.