A formação tecnológica em turismo no Brasil : potencialidades e fragilidades das atividades experienciais nos cursos de gestão de turismo

Tese de doutoramento, Turismo (Planeamento dos Espaços Turísticos), Universidade de Lisboa, Instituto de Geografia e Ordenamento do Território, 2014

Contribuição da teoria do caos para a gestão do turismo: uma análise a partir da percepção dos gestores da hotelaria de Natal/RN

O presente estudo tem como objetivo analisar como os gestores da hotelaria percebem a relação da teoria do caos e turismo, descrever como é pensada e concebida a gestão do turismo; mostrar as características caopléxicas do turismo e sua gestão e identificar os elementos do padrão estratégico de gestão e planejamento na visão dos gestores dos Meios de Hospedagem. Os dados foram obtidos através da observação direta intensiva e aplicação de entrevistas aplicadas junto aos hoteleiros da cidade de Natal/RN. Constata que as teorias da mudança e do caos proporcionam visão do conjunto de relações, aspectos e implicações do turismo, com base nas incertezas e instabilidades ambientais e de mercado. Mostra que a maioria dos modelos de análise, planejamento e gestão do turismo ainda é limitada, em razão do seu caráter linear e unidimensional. Destaca que o objetivo da teoria do caos é fornecer explicações dos fenômenos, não é fazer previsões, pois é impossível prever o futuro a longo prazo. Trata das estratégias de gestão como geradoras de novas fontes de incerteza, pois a realidade não pode ser completamente representada por modelos. Ter consciência desses fatos significa, entretanto, considerar o campo de múltiplas possibilidades e oportunidades da mudança e do caos na gestão do desenvolvimento do turismo. Essas idéias foram aplicadas à análise da gestão do turismo na localidade investigada. Os questionamentos levantados no estudo pautaram-se em pesquisa bibliográfica, fundamentada, principalmente, em autores como Beni, Prahalad, Mintzberg, Ritto, Senge e Hamel. Conclui-se que na era do conhecimento, as organizações que continuam presas ao paradigma mecanicista têm dificuldade de acompanhar as mudanças do mercado e sendo a hotelaria uma indústria de serviços que tem características organizacionais complexas e adaptativas, é imprescindível que os empreendimentos hoteleiros funcionem como sistemas interativos, que acompanhem as mudanças de um mercado tão turbulento e instável tendo na teoria do caos e da complexidade uma das possibilidades de compreender a realidade fora do modelo mecanicista.

Monitorização e gestão em turismo : uma proposta de dashboard visual

A presente investigação propõe-se a atuar no sector turístico, uma vez que este é bombardeado diariamente por uma quantidade considerável de dados e informações. Atualmente, usufrui-se significativamente mais da tecnologia com a finalidade de promover e vender os produtos/serviços disponíveis no mercado. A par da evolução tecnológica, os utilizadores/clientes conseguem comprar, cada vez mais, à distancia de um clique os produtos turísticos que desejam. No entanto, há um variado leque de aplicações sobre o turismo que permitem entender os gostos e as necessidades dos turistas assim como a sua atitude para com o mesmo. Porém, nem as entidades nem os gestores turísticos usufruem inteligentemente dos dados que lhes são facultados. Estes tendem normalmente a prender-se pelo turismo em Portugal e de que forma é que a sua entidade é apresentada acabando por esquecer que os dados podem e devem ser utilizados para expandir o mercado assim como entender/conhecer potenciais mercados. Deste modo, o fundamento principal desta investigação remete para a criação de uma plataforma infocomunicacional que analise na totalidade os dados obtidos, assim como fornecer as ferramentas pertinentes para que se consiga fazer esta análise, nomeadamente através de uma representação infográfica adequada e estratégias de a comunicar aos stakeholders.. Para tal foi aplicada no âmbito desta dissertação a metodologia investigação/ação, vista como um processo cíclico que para além de incluir simultaneamente estas duas vertentes, vai alternando entre a ação e a reflexão critica sendo sustentada por bases teóricas. A criação do protótipo da plataforma Smart Tourism, resultou num sistema inovador que tenta responder aos indicadores escolhidos no Dashbord e ao problema infocomunicacional, tentando criar as bases necessárias para que as entidades consigam analisar de forma mais integrada/sistematizada e racional a atividade turística. Foi por isso, desenvolvido e avaliado qualitativamente um protótipo de base infocomunicacional visual (dashboard visual) que para além do que para além do que já foi referido, consegue proporcionar a gestão dos produtos, clientes, staff e parceiros, aumentando assim o valor deste sector.

Subsídios geológicos para o planejamento e gestão ambiental do turismo em estâncias: estudo de caso em Paraguaçu Paulista (SP)

Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)

TURISMO EM TERRAS INDÍGENAS: AUTO-GESTÃO E NOVO COLONIALISMO NO NORDESTE DO BRASIL

O artigo versa o uso e a apropriação do espaço pela prática turística em Terras Indígenas (TIs). Enfatizam-se os casos do turismo em terras dos povos Tremembé e Jenipapo-Kanindé, Ceará, Nordeste, Brasil. Apresentam-se leituras geográficas e antropológicas sobre o turismo e, também, depoimentos de atores sociais que demonstram este fenômeno como uma nova forma de colonialismo em TIs do litoral cearense. O turismo é uma prática espacial globalizada, criador de territorialidades. As demandas, cada vez mais, buscam segmentos turísticos que proporcionem vivências culturais e destinos distintos do turismo de massa. Nesta perspectiva os povos Jenipapo-Kanindé ofertam o turismo em suas TIs por meio de um projeto de auto-gestão em parceria com Redes de Turismo Comunitário. Para os povos Tremembé de Buriti e de Sítio São José o contexto relacionado com o turismo difere dos Jenipapo-Kanindé, pois enfrentam situação de conflito. Parte dos habitantes de Buriti e de Sítio São José recusa o turismo em suas TIs, imposto por grupos hoteleiros internacionais como um novo colonialismo. Os empreendedores espanhóis pretendem implantar o projeto ‘Nova Atlântida – Cidade Turística Internacional’ nas TIs dos citados Tremembé e ofertar aos visitantes vislumbres de um paraíso tropical construído historicamente no imaginário europeu.

Aeroportos e turismo residencial : do conhecimento às estratégias

O problema da nossa pesquisa resultou de uma ampla revisão de literatura que visava cruzar quatro áreas distintas, a gestão do conhecimento, as parcerias estratégicas, os aeroportos e o turismo residencial. Estas áreas permitiram-nos avaliar o quão diversificados podem ser os estudos turísticos e estabelecer relações de proximidade entre as diferentes temáticas. O objectivo do problema definido visava estabelecer uma relação entre a gestão integrada do conhecimento e o trabalho conjunto dos aeroportos com outras entidades do sector público e privado e a forma como esta podia contribuir de forma favorável para a delineação adequada de estratégias de negociação de rotas com as companhias aéreas, potenciando o desenvolvimento de novos segmentos de mercado turístico, como é o caso do turismo residencial, e originar alterações na procura turística de uma região. A metodologia adoptada para dar resposta à nossa investigação insere-se numa matriz desenvolvida no processo de elaboração do estudo. A matriz EGIC (espiral da gestão integrada do conhecimento) abrange diferentes métodos e técnicas de investigação, que passam pela aplicação de questionários (procura e oferta), entrevistas com especialistas e painel de debate, permitindo reunir dados para caracterizar o segmento de mercado do turismo residencial no Algarve. Esta matriz tem como objectivo reunir informação que permita sustentar o conhecimento de um segmento de mercado turístico e criar uma plataforma de apoio ao seu desenvolvimento futuro na região em estudo. Os resultados obtidos nas várias técnicas utilizadas permitiram-nos caracterizar este segmento de mercado e identificar quais as principais lacunas de informação existentes e sobre as quais é necessário incidir no futuro. Numa fase final do estudo apresentamos uma hipótese de estrutura de uma plataforma de apoio ao desenvolvimento integrado do turismo residencial, assim como as principais actividades que esta deveria integrar de modo a fazer face às necessidades da região algarvia.

Dinâmicas territoriais geradas pelo investimento privado no turismo

A importância económica, social e política do setor do turismo é uma realidade inquestionável. A sua expressão e capacidade de induzir o desenvolvimento económico em termos de outros setores, é cada vez mais importante. Apesar da dinâmica demonstrada, o setor do turismo enfrenta uma série de problemas estruturais que devem ser resolvidos. Nos últimos anos, o turismo em Portugal tem vindo a crescer em quantidade, mas às vezes sem muita qualidade. O desempenho económico do setor deve ser devidamente analisado, desde a análise do número de entradas de visitantes até questões como o volume de receitas obtido. Para além disso, é possível observar a existência de casos de concentração espacial excessiva em certas áreas do território. A política de turismo precisa de dimensão, de ser forte, bem estruturada e orientada. "Esta política deve promover sinergias entre redes de diferentes atores para criar uma base sólida de segurança e confiança para o investimento privado." (Costa, 2000) É importante avaliar o investimento e o sistema de financiamento no setor do turismo, para entender a filosofia e os objetivos que norteiam todo o sistema (política estratégica) e as dinâmicas territoriais e setoriais das empresas do turismo.

Turismo religioso: estudo de mercado e comunicação

Trabalho de natureza profissional para atribuição do Título de Especialista do Instituto Politécnico do Porto, na área de Turismo e Lazer, defendido a 22-01-2014

Análise da rede política do turismo brasileiro.

The dissertation examines the influence of relationships among actors from Brazilian Tourism Political Network who compose the National Council of Tourism in the drafting of the National Tourism Plans (PNT) - PNTs 2003/2007 and 2007/2010, focusing on two main types of interaction: cooperation and information exchange. Therefore, the study departed from the understanding that the concept of tourism as a human phenomenon is configured as an essential conceptual basis for the development, implementation and analysis of public policies. The application of Network Theory and Social Network Analysis serves as an analytical tool, in addition, the use of concepts of Policy Networks enabled to interpret, in distinct aspects, the social reality of tourism in a more precise and detailed way. The study had a cross-sectional with a longitudinal perspective and case study was adopted, thus enabling to apply the model of social network analysis and qualitative approach. Through the survey conducted, it was found that the drafting process of National Tourism Plans was the result of the interaction of a complex network of actors from public and private initiatives, who compose the National Council of Tourism, and that their power of influence came out simultaneously, but not symmetrically, for both their performance/intervention in the meetings, and the possession of economic and organizational resources. Hence, the establishment of partnerships and information exchanges among the actors were underlying to the PNT drafting process, both in problems perception and insertion in the government agenda, as in making proposals to solve them, thus guiding the construction of large programs and programs contained in both investigated plans.

Turismo em jogo: a dinâmica da reterritorialização em Tibau do Sul/RN

The work seeks to understand the process of reterritorialization triggered by tourism development in Tibau do Sul / RN, noting its economic, socio-cultural and political implications to the local society. Tourist activity was addressed as socio-cultural phenomenon, considering the case of (dis) (re) territorialization and power relations between staff producers of the tourism space. Given the complexity of this issue and the need for further studies that focus on the reterritorialization cases generated by tourism in the northeastern coast, given the action of the agents involved in the construction of the spaces generated by tourism, this work is then justified. For such a study an exploratory and qualitative study was conducted, through a survey of secondary and primary data, and interviews with leaders of public, private nonprofit community in the investigated county. In this sense, it was found that the process of (dis) (re) territorialization in the city investigated, permeates the contradictions resulting from the conflicts existing power while providing the location and implications for economic and sociocultural dimensions, its heart is found in the political, the relationship between entrepreneurship - established mainly by outsiders who own businesses in Pipa - and local government - composed entirely by insiders who work in the municipal headquarters, that until then, hold the political and the economic power. Thus, to understand the regionalization of tourism it is necessary to analyze its economic, socio-cultural and political dimensions, referring to the complexity of relationships between producing space agents. It is believed that the reterritorialization can be capable of producing territorialities contextualized to the culture, history, economy and local politics, understanding that the active participation of the natives will contribute to a less perverse, since this has been one of the faces experienced by local people

Políticas públicas e as transformações socioespaciais correlacionadas ao turismo no município de Caicó: uma análise do período 2000 a 2010

The study presents an approach on planning, sociospatial transformations and public touristic policies implemented between 2000 and 2010 in Caicó, encompassing people from the government, private sector and the population of the municipality and informal traders who use the leisure facilities and services arranged in place. As the main goal, the research intends to analyze the performance of public and private sectors correlated to the touristic activity in Caicó city and their reflections in the process changes sociospatial. The dissertation is structured in order to carry out an investigation into the role of public policies to the development of a location with touristic potential, in this case, the municipality of Caicó; to investigate public policies implemented in the touristic industry of Rio Grande do Norte, particularly the actions of PRODETUR-Nordeste focused on the development of the tourism in the countryside, affecting particularly the region of Seridó region and the municipality of Caicó, and, finally, to check the main changes sociospatial verified in Caicó between 2000 and 2010. Cultural issues and certain natural beauties can be seen as attractions that can attract tourist demand, taking into consideration the awakening increasingly more evident quest by the tourist for knowledge of the peculiarities of the region. Several authors have worked in this view, pointing to the cultural aspects of the region as elements that are able to boost the touristic activity. The questions raised in this study was based on a literature, based mainly on authors like Beni, Dias, Cruz, Azevedo and Morais. To obtain the necessary data in the analysis, the methodological procedures used in intensive direct observation, using interviews, applied together with the public representatives who are acting as leaders of the political actions related to tourism in the municipality and members of the private sector related to tourism services such as lodging establishments, food and travel agency and, finally, the local people and informal traders benefited directly or indirectly, with the touristic resources and structure. These research agents were investigated by means of structured forms such as support for analysis. Was detected in the survey that the leisure facilities and services installed in the last decade in the city of Caico has a priority the population of the municipality, is necessary to emphasize that the residents interviewed perceive the importance of these tools for tourist activity. It was also found that the public sector is the main responsible for the observed changes. Therefore, proved to be relevant to study the role public private sector partnerships and population influences, considering that this analysis may contribute to the work of researchers, public administrators and businessmen, may serve as a norteador for planning and development of tourism in the city of Caico

GESTÃO AMBIENTAL E COMPETITIVIDADE EM DESTINOS TURÍSTICOS: percepção dos gestores de pequenos meios de hospedagem de Natal/RN sobre o uso de práticas ambientais como fator de competitividade

The present work aimed at investigating the small hotel managers perceptions from Natal/RN concerning the environmental practice uses as a competitive factor. This study is characterized as a descriptive exploratory research that used an aleatory probabilistic sample followed by the application of collect data instrument (questionnaire). The small hotels located in Natal/RN were the study participants and the specific location where 35 questionnaires were answered. Based on the data and on the mangers point of view, it is possible to comprehend that, among the presented indicators, the development of environmental programs in the hotel enterprise is showed as the least important for the client s choice. As the main conclusion it is relevant to argue that, according to the small hotel managers, the guests do not still search for hotels that implement environmental practices. On the other side, the interviewed managers believe that the use of these practices can generate a great competitive advantage in relation to their competitors. The information obtained by this present research will be able to contribute to establish a contemporary panorama in relation to the importance attributed by the managers concerning the use of environmental practices in small hotel enterprises in Natal/RN. In addition the correct use of this information can generate possibilities of major competitiveness in this segment

Ensino superior em Turismo: uma análise da relação dos cursos acadêmicos de Turismo da cidade do Natal-RN e o mercado de trabalho na percepção dos egressos dos anos de 2009 e 2010

The process of development of any area is closely linked to teaching and research, and in Tourism it is not different. Thus, in this area in which service is one of the factors intrinsically related to its success , it is observed the need for people with deep and critical training in the various aspects of this activity acting in this sector. However, we can see the existence of some differences between what is offered by the academy from what is required by the market. Therefore, the objective of this research is to verify the relationship between higher education in Tourism and labor market through the perception of the bachelor in this area, graduated in Natal-RN, since it is the tourismologist who makes the link between this two fields. To know the perception of these tourismologists, it was necessary to apply a questionnaire to those ones graduated in the years 2009 and 2010. In accordance with the aim of this study, this research was exploratory-descriptive. Related to the technical procedures, it was a documentary, literature and field research. To have it analyzed, some qualitative and quantitative techniques were applied according to our specific objectives and the types of data collected, such as: content analysis, factorial analysis to synthesize the information and identify the basic dimensions that represent the different variables studied, the standard deviation to verify the variation of the responses in some items and the correlation technique that allows the analysis of the relationship between two variables. In response to the objectives proposed here, we could finally conclude that: the syllabuses of these courses are too general and the graduates themselves consider them so. It was diagnosed that the graduates 1) are mostly female, 2) a very small part of them is working in the area that they are graduated in, and 3) not all of them receive satisfactory wages which contributes to having a negative view of their degree course. Moreover, the educational institution where they studied was not a decisive factor to get a job. It was still diagnosed that most part of them do not have positive perceptions when thinking about the future of their careers as bachelors in Tourism. Many of them, including, if it was possible to change something in their careers so far, they could have chosen another college degree. It was found that, although there is a negative perception about their professional future, almost half of them believe that the course met the needs of the market. However, those ones that are not working have a more positive point of view related to the applicability of higher education. On the other hand, the other ones who already worked in this area have a more negative perception about it and do not believe that the course meets the market's needs. In summary, this study allowed the understanding of the existence of some gaps that exist between higher education in Tourism and the market needs, professionally speaking, thus contributing to the spreading of ideas on that subject for teachers, researchers and the current and future students of the area.

O Turismo como um tema de pesquisa: um diálogo epistemológico a partir das produções dos programas de pós-graduação stricto sensu da Universidade Federal do Rio Grande do Norte, no período de 2007 a 2011

The study consists in an analysis of researches with tourism issues, in Master s and Doctoral level, investigating their epistemological trends, regarding the type of study that is being produced and the methods used. It is characterized as exploratory, documental and bibliographical, having undertaken a cross-sectional study which covers the period from 2007 to 2011. It analyzes the context of academically production in tourism, the nature of these researches, the methodological aspects adopted in these theses and dissertations, the philosophical inclinations and the coherence and contribution of the same. This research uses, the Digital Library of Theses and Dissertations (BDTD) and the secretariats of the Academic Centers of the Federal University of Rio Grande do Norte (UFRN) as means to collect data. It employs the technique of sampling by judgment and undertakes the research in various Academic Centers in UFRN, using the method of content analysis. It shows that, from the 643 studies analyzed, 43 of them have themes related to tourism, which characterized this study sample. This study realizes that PPGA is the largest producer of researches on tourism issues, ahead of PPGTur, which ranks the third position, in this aspect. Also realizes that all surveys analyzed are crosssectional and the theme further investigated, with 21% of the sample, is related to the marketing aspects of tourism, with the theme Directors of Hotels and Restaurants (DHR) . This research demonstrates that all sample surveys make use of interviews, and these are, mostly, structured. Also realizes that most of these studies, with 21% of the sample, employ the method of content analysis. The references in Portuguese are surveyed about five times more than the ones in other languages. It estimates that more than half of the sample is characterized as positivist, associated with aspects of functionalism. A minority of 21% of these researches seeks to identify and recommend solutions to the tourism issues, or even represent part of them. This research concludes that the studies in tourism are mostly unifocal, being driven by issues related to the touristic trade. PPGTur produces a number still unrepresentative of studies. The theses and dissertations of the sample are limited and/or unable to analyze the changes of the phenomenon caused by the time. The studies from the sample present criteria and make use of other methods and techniques to associate with the interviews and content analysis to obtain more solid and reliable data and results. They use a low number of references in languages other than Portuguese. Most of these studies, characterized as positivist-functionalist, investigate the functioning, planning, coordination and expectations in organizations, leaving aside other issues, also relevant for tourism. The number of studies aimed at identifying solutions to the problems of tourism, or that even represents part of them, is not expressive

O turismo de base local como um possível indutor de desenvolvimento rural: uma análise da realidade e das potencialidades no distrito de dondo-moçambique

The current debate on rural development focuses on the territorial approach, recognizing the multifunctional character of rural areas. Emphasize the use of endogenous forces, the need of implement policies which valorize local specificities, the participation of social actors in revitalization of rural areas. In this context tourism enters as a means to induce a new dynamic to rural areas, since the activity is regarded as a channel for the upgrading of the natural and cultural resources and the rural way of life. This study focuses on local-based tourism as a promoter of rural development, giving an analysis of the social reality and potential for this tourism in the district of Dondo. In it, is proposed to analyze the potential for development of local-based tourism in the district of Dondo, assessing the extent to which local reality enables the inclusion of the community in the management of local tourism resources. For this, was showed the inclusion of local-based tourism in the current context of rural development, was identified and organized systematically the factors that influence the implementation of local-based tourism in the study area and was verified as far as possible the study area corresponds to the constraints identified, showing how local-based tourism can best been encouraged. Was adopted a qualitative methodological approach to both the procedures and data processing, but also by critical approach, using bibliographical research, semi-structured interviews that fell on the group of public administrators who work in tourism and community leaders. The critical analysis was based on the principles of sustainability o Sachs particular ecological, social, cultural, economic, space, beyond the analysis of political and institutional aspects. The survey results show that the district of Dondo has a potential for implementing a model of tourism development on a local basis, since it is rich in natural and cultural research, benefits from good network accessibility in the context of the market in the region, the population live according to their habits and customs and value their identity. There is also a good cooperation between community members, although not in tourism, a fact which is observed through the lever of community participation in associations, cooperatives, working in areas such as agriculture, fishing, environment, civic education etc. It also has public funding sources to augment or stimulate local investment. Despite obstacles such as inexistence of policies and local plans for tourism development, lack of awareness of tourism, lack of basic infrastructure, as well as equipment and facilities to support tourism, the results shows that these problems can be solved through a public commitment from both government, and community through a joint planning and participation