Fatores de sucesso na implementação de sistemas integrados de gestão empresarial (ERP): estudo de caso em uma média empresa

RAMOS, A. S. M.; OLIVEIRA, M. A. Fatores de sucesso na implementação de sistemas integrados de gestão empresarial (ERP): estudo de caso em uma média empresa. In: ENCONTRO NACIONAL DE ENGENHARIA DE PRODUÇÂO, 22., 2002, Curitiba-PR. Anais... Porto Alegre-RS: ABEPRO, 2002. v. 1.

Impacto del sistema ERP Madan XL en la gestión financiera de la Empresa Inversiones CH Computer /

Trabajo de suficiencia profesional

Multinacionális vállalatok globalizált erp-modelljei, fejlődési tendenciák

A cikk nemzetközi cégeknél, illetve multinacionális vállalkozások hazai leányvállalatainál folytatott kutatás és szakértői megbeszélések alapján az ERP- (Enterprise Resource Planning) rendszerek globális telepítésének IT-struktúráit mutatja be, mely struktúrák a konszernszintű (centralizált) és országspecifikus (lokális) feldolgozások kapcsolatában alakulnak ki. A szerzők célja, hogy az ERP-rendszerek egyre növekvő alkalmazásainak telepítési formáit modellekbe foglalják. A gyakorlati tapasztalatok és szakirodalmi elemzés alapján az ERP globalizálódási folyamat fejlődési irányait is bemutatják.

A meta-study of SAP financials in the Queensland Government

This thesis consists of three related studies: an ERP Major Issues Study; an Historical Study of the Queensland Government Financial Management System; and a Meta-Study that integrates these and other related studies conducted under the umbrella of the Cooperative ERP Lifecycle Knowledge Management research program. This research provides a comprehensive view of ERP lifecycle issues encountered in SAP R/3 projects across the Queensland Government. This study follows a preliminary ERP issues study (Chang, 2002) conducted in five Queensland Government agencies. The Major Issues Study aims to achieve the following: (1) identify / explicate major issues in relation to the ES life-cycle in the public sector; (2) rank the importance of these issues; and, (3) highlight areas of consensus and dissent among stakeholder groups. To provide a rich context for this study, this thesis includes an historical recount of the Queensland Government Financial Management System (QGFMS). This recount tells of its inception as a centralised system; the selection of SAP and subsequent decentralisation; and, its eventual recentralisation under the Shared Services Initiative and CorpTech. This historical recount gives an insight into the conditions that affected the selection and ongoing management and support of QGFMS. This research forms part of a program entitled Cooperative ERP Lifecycle Knowledge Management. This thesis provides a concluding report for this research program by summarising related studies conducted in the Queensland Government SAP context: Chan (2003); Vayo et al (2002); Ng (2003); Timbrell et al (2001); Timbrell et al (2002); Chang (2002); Putra (1998); and, Niehus et al (1998). A study of Oracle in the United Arab Emirates by Dhaheri (2002) is also included. The thesis then integrates the findings from these studies in an overarching Meta-Study. The Meta-Study discusses key themes across all of these studies, creating an holistic report for the research program. Themes discussed in the meta-study include common issues found across the related studies; knowledge dynamics of the ERP lifecycle; ERP maintenance and support; and, the relationship between the key players in the ERP lifecycle.

The impact of knowledge integration on enterprise system success

Despite promising benefits and advantages, there are reports of failures and low realisation of benefits in Enterprise System (ES) initiatives. Among the research on the factors that influence ES success, there is a dearth of studies on the knowledge implications of multiple end-user groups using the same ES application. An ES facilitates the work of several user groups, ranging from strategic management, management, to operational staff, all using the same system for multiple objectives. Given the fundamental characteristics of ES – integration of modules, business process views, and aspects of information transparency – it is necessary that all frequent end-users share a reasonable amount of common knowledge and integrate their knowledge to yield new knowledge. Recent literature on ES implementation highlights the importance of Knowledge Integration (KI) for implementation success. Unfortunately, the importance of KI is often overlooked and little about the role of KI in ES success is known. Many organisations do not achieve the potential benefits from their ES investment because they do not consider the need or their ability to integrate their employees’ knowledge. This study is designed to improve our understanding of the influence of KI among ES end-users on operational ES success. The three objectives of the study are: (I) to identify and validate the antecedents of KI effectiveness, (II) to investigate the impact of KI effectiveness on the goodness of individuals’ ES-knowledge base, and (III) to examine the impact of the goodness of individuals’ ES-knowledge base on the operational ES success. For this purpose, we employ the KI factors identified by Grant (1996) and an IS-impact measurement model from the work of Gable et al. (2008) to examine ES success. The study derives its findings from data gathered from six Malaysian companies in order to obtain the three-fold goal of this thesis as outlined above. The relationships between the antecedents of KI effectiveness and its consequences are tested using 188 responses to a survey representing the views of management and operational employment cohorts. Using statistical methods, we confirm three antecedents of KI effectiveness and the consequences of the antecedents on ES success are validated. The findings demonstrate a statistically positive impact of KI effectiveness of ES success, with KI effectiveness contributing to almost one-third of ES success. This research makes a number of contributions to the understanding of the influence of KI on ES success. First, based on the empirical work using a complete nomological net model, the role of KI effectiveness on ES success is evidenced. Second, the model provides a theoretical lens for a more comprehensive understanding of the impact of KI on the level of ES success. Third, restructuring the dimensions of the knowledge-based theory to fit the context of ES extends its applicability and generalisability to contemporary Information Systems. Fourth, the study develops and validates measures for the antecedents of KI effectiveness. Fifth, the study demonstrates the statistically significant positive influence of the goodness of KI on ES success. From a practical viewpoint, this study emphasises the importance of KI effectiveness as a direct antecedent of ES success. Practical lessons can be drawn from the work done in this study to empirically identify the critical factors among the antecedents of KI effectiveness that should be given attention.

Ontology-based knowledge management for enterprise systems

Companies face the challenges of expanding their markets, improving products, services and processes, and exploiting intellectual capital in a dynamic network. Therefore, more companies are turning to an Enterprise System (ES). Knowledge management (KM) has also received considerable attention and is continuously gaining the interest of industry, enterprises, and academia. For ES, KM can provide support across the entire lifecycle, from selection and implementation to use. In addition, it is also recognised that an ontology is an appropriate methodology to accomplish a common consensus of communication, as well as to support a diversity of KM activities, such as knowledge repository, retrieval, sharing, and dissemination. This paper examines the role of ontology-based KM for ES (OKES) and investigates the possible integration of ontology-based KM and ES. The authors develop a taxonomy as a framework for understanding OKES research. In order to achieve the objective of this study, a systematic review of existing research was conducted. Based on a theoretical framework of the ES lifecycle, KM, KM for ES, ontology, and ontology-based KM, guided by the framework of study, a taxonomy for OKES is established.

Extending and validating the is-impact model in Saudi Arabia : accounting for computer network quality

Organizations from every industry sector seek to enhance their business performance and competitiveness through the deployment of contemporary information systems (IS), such as Enterprise Systems (ERP). Investments in ERP are complex and costly, attracting scrutiny and pressure to justify their cost. Thus, IS researchers highlight the need for systematic evaluation of information system success, or impact, which has resulted in the introduction of varied models for evaluating information systems. One of these systematic measurement approaches is the IS-Impact Model introduced by a team of researchers at Queensland University of technology (QUT) (Gable, Sedera, & Chan, 2008). The IS-Impact Model is conceptualized as a formative, multidimensional index that consists of four dimensions. Gable et al. (2008) define IS-Impact as "a measure at a point in time, of the stream of net benefits from the IS, to date and anticipated, as perceived by all key-user-groups" (p.381). The IT Evaluation Research Program (ITE-Program) at QUT has grown the IS-Impact Research Track with the central goal of conducting further studies to enhance and extend the IS-Impact Model. The overall goal of the IS-Impact research track at QUT is "to develop the most widely employed model for benchmarking information systems in organizations for the joint benefit of both research and practice" (Gable, 2009). In order to achieve that, the IS-Impact research track advocates programmatic research having the principles of tenacity, holism, and generalizability through extension research strategies. This study was conducted within the IS-Impact Research Track, to further generalize the IS-Impact Model by extending it to the Saudi Arabian context. According to Hofsted (2012), the national culture of Saudi Arabia is significantly different from the Australian national culture making the Saudi Arabian culture an interesting context for testing the external validity of the IS-Impact Model. The study re-visits the IS-Impact Model from the ground up. Rather than assume the existing instrument is valid in the new context, or simply assess its validity through quantitative data collection, the study takes a qualitative, inductive approach to re-assessing the necessity and completeness of existing dimensions and measures. This is done in two phases: Exploratory Phase and Confirmatory Phase. The exploratory phase addresses the first research question of the study "Is the IS-Impact Model complete and able to capture the impact of information systems in Saudi Arabian Organization?". The content analysis, used to analyze the Identification Survey data, indicated that 2 of the 37 measures of the IS-Impact Model are not applicable for the Saudi Arabian Context. Moreover, no new measures or dimensions were identified, evidencing the completeness and content validity of the IS-Impact Model. In addition, the Identification Survey data suggested several concepts related to IS-Impact, the most prominent of which was "Computer Network Quality" (CNQ). The literature supported the existence of a theoretical link between IS-Impact and CNQ (CNQ is viewed as an antecedent of IS-Impact). With the primary goal of validating the IS-Impact model within its extended nomological network, CNQ was introduced to the research model. The Confirmatory Phase addresses the second research question of the study "Is the Extended IS-Impact Model Valid as a Hierarchical Multidimensional Formative Measurement Model?". The objective of the Confirmatory Phase was to test the validity of IS-Impact Model and CNQ Model. To achieve that, IS-Impact, CNQ, and IS-Satisfaction were operationalized in a survey instrument, and then the research model was assessed by employing the Partial Least Squares (PLS) approach. The CNQ model was validated as a formative model. Similarly, the IS-Impact Model was validated as a hierarchical multidimensional formative construct. However, the analysis indicated that one of the IS-Impact Model indicators was insignificant and can be removed from the model. Thus, the resulting Extended IS-Impact Model consists of 4 dimensions and 34 measures. Finally, the structural model was also assessed against two aspects: explanatory and predictive power. The analysis revealed that the path coefficient between CNQ and IS-Impact is significant with t-value= (4.826) and relatively strong with â = (0.426) with CNQ explaining 18% of the variance in IS-Impact. These results supported the hypothesis that CNQ is antecedent of IS-Impact. The study demonstrates that the quality of Computer Network affects the quality of the Enterprise System (ERP) and consequently the impacts of the system. Therefore, practitioners should pay attention to the Computer Network quality. Similarly, the path coefficient between IS-Impact and IS-Satisfaction was significant t-value = (17.79) and strong â = (0.744), with IS-Impact alone explaining 55% of the variance in Satisfaction, consistent with results of the original IS-Impact study (Gable et al., 2008). The research contributions include: (a) supporting the completeness and validity of IS-Impact Model as a Hierarchical Multi-dimensional Formative Measurement Model in the Saudi Arabian context, (b) operationalizing Computer Network Quality as conceptualized in the ITU-T Recommendation E.800 (ITU-T, 1993), (c) validating CNQ as a formative measurement model and as an antecedent of IS Impact, and (d) conceptualizing and validating IS-Satisfaction as a reflective measurement model and as an immediate consequence of IS Impact. The CNQ model provides a framework to perceptually measure Computer Network Quality from multiple perspectives. The CNQ model features an easy-to-understand, easy-to-use, and economical survey instrument.

Remote sensing and core data needed to support planning and policy decision making

A variety of sustainable development research efforts and related activities are attempting to reconcile the issues of conserving our natural resources without limiting economic motivation while also improving our social equity and quality of life. Land use/land cover change, occurring on a global scale, is an aggregate of local land use decisions and profoundly impacts our environment. It is therefore the local decision making process that should be the eventual target of many of the ongoing data collection and research efforts which strive toward supporting a sustainable future. Satellite imagery data is a primary source of data upon which to build a core data set for use by researchers in analyzing this global change. A process is necessary to link global change research, utilizing satellite imagery, to the local land use decision making process. One example of this is the NASA-sponsored Regional Data Center (RDC) prototype. The RDC approach is an attempt to integrate science and technology at the community level. The anticipated result of this complex interaction between research and the decision making communities will be realized in the form of long-term benefits to the public.

A fast track SAP R/3 implementation at Guilbert Niceday

This paper examines the approach of Guilbert, a European stationery company, which has chosen a fast track strategy towards implementation of enterprise resource planning.

Implantar un Sistema de Gestion Integral en Software libre

El proyecto de fin de carrera “Implantar un Sistema de Gestión Integral en Software libre” se ha desarrollado en la empresa Avanzosc con sede en Azkoitia. Una peculiaridad del proyecto es que a su vez se ha utilizado como cliente otra empresa, q2K, Soluciones Informáticas en Gestión Estratégica. El objetivo del proyecto es implantar en q2K un sistema de planificación de recursos empresariales (ERP, Enterprise Resource Planning), esto le permite reunir en una única aplicación todos los procesos de negocio de la empresa. La implantación de un ERP requiere de una importante inversión ya que el coste de la licencia de un sistema ERP propietario es elevado. Una interesante alternativa para evitar este desembolso es optar por un de ERP de software libre con todas las ventajas de configuración y personalización. En nuestro caso se ha adoptado OpenERP que es un software integral, modular y adaptable, adecuado para pequeñas y medianas empresas. El desarrollo del proyecto ha estado supervisado por el equipo de trabajo de Avanzosc, empresa líder en España en implantación de OpenErp, siguiendo la metodología de trabajo propia de esta empresa.

基于模拟的企业过程模型自动优化技术研究

企业过程模型参数自动优化是一个多参数多目标的系统优化问题.采用线性加权法将其转换成多参数单目标问题的求解,提出基于计算机模拟的企业过程模型参数的自动寻优方法.它将传统的共轭梯度法FR（fletcher reeves）和禁忌搜索算法TS（tabu search）结合起来,采用FR法进行局部寻优,由TS法实现从当前局部最优点向全域范围内的更优区域转移,循环往复达到求出全域范围最优点的目的.改进了FR法与TS法,克服了各自的缺陷,并提出禁忌区域表的概念,从而加速寻优过程.它适用于任意多维曲面的多极值问题最优求解,对企业进行BPR（business process reengineering）和实施ERP（enterprise resource planning）管理有较大的指导意义.

Eine SPARQL-Schnittstelle für OData-Services

Enterprise-Resource-Planning-Systeme (ERP-Systeme) bilden für die meisten mittleren und großen Unternehmen einen essentiellen Bestandteil ihrer IT-Landschaft zur Verwaltung von Geschäftsdaten und Geschäftsprozessen. Geschäftsdaten werden in ERP-Systemen in Form von Geschäftsobjekten abgebildet. Ein Geschäftsobjekt kann mehrere Attribute enthalten und über Assoziationen zu anderen Geschäftsobjekten einen Geschäftsobjektgraphen aufspannen. Existierende Schnittstellen ermöglichen die Abfrage von Geschäftsobjekten, insbesondere mit Hinblick auf deren Attribute. Die Abfrage mit Bezug auf ihre Position innerhalb des Geschäftsobjektgraphen ist jedoch über diese Schnittstellen häufig nur sehr schwierig zu realisieren. Zur Vereinfachung solcher Anfragen können semantische Technologien, wie RDF und die graphbasierte Abfragesprache SPARQL, verwendet werden. SPARQL ermöglicht eine wesentlich kompaktere und intuitivere Formulierung von Anfragen gegen Geschäftsobjektgraphen, als es mittels der existierenden Schnittstellen möglich ist. Die Motivation für diese Arbeit ist die Vereinfachung bestimmter Anfragen gegen das im Rahmen dieser Arbeit betrachtete SAP ERP-System unter Verwendung von SPARQL. Zur Speicherung von Geschäftsobjekten kommen in ERP-Systemen typischerweise relationale Datenbanken zum Einsatz. Die Bereitstellung von SPARQL-Endpunkten auf Basis von relationalen Datenbanken ist ein seit längerem untersuchtes Gebiet. Es existieren verschiedene Ansätze und Tools, welche die Anfrage mittels SPARQL erlauben. Aufgrund der Komplexität, der Größe und der Änderungshäufigkeit des ERP-Datenbankschemas können solche Ansätze, die direkt auf dem Datenbankschema aufsetzen, nicht verwendet werden. Ein praktikablerer Ansatz besteht darin, den SPARQL-Endpunkt auf Basis existierender Schnittstellen zu realisieren. Diese sind weniger komplex als das Datenbankschema, da sie die direkte Abfrage von Geschäftsobjekten ermöglichen. Dadurch wird die Definition des Mappings erheblich vereinfacht. Das ERP-System bietet mehrere Schnittstellen an, die sich hinsichtlich des Aufbaus, der Zielsetzung und der verwendeten Technologie unterscheiden. Unter anderem wird eine auf OData basierende Schnittstelle zur Verfügung gestellt. OData ist ein REST-basiertes Protokoll zur Abfrage und Manipulation von Daten. Von den bereitgestellten Schnittstellen weist das OData-Interface gegenüber den anderen Schnittstellen verschiedene Vorteile bei Realisierung eines SPARQL-Endpunktes auf. Es definiert eine Abfragesprache und einen Link-Adressierungsmechanismus, mit dem die zur Beantwortung einer Anfrage benötigten Service-Aufrufe und die zu übertragende Datenmenge erheblich reduziert werden können. Das Ziel dieser Arbeit besteht in der Entwicklung eines Verfahrens zur Realisierung eines SPARQL-Endpunktes auf Basis von OData-Services. Dazu wird zunächst eine Architektur vorgestellt, die als Grundlage für die Implementierung eines entsprechenden Systems dienen kann. Ausgehend von dieser Architektur, werden die durch den aktuellen Forschungsstand noch nicht abgedeckten Bereiche ermittelt. Nach bestem Wissen ist diese Arbeit die erste, welche die Abfrage von OData-Schnittstellen mittels SPARQL untersucht. Dabei wird als Teil dieser Arbeit ein neuartiges Konzept zur semantischen Beschreibung von OData-Services vorgestellt. Dieses ermöglicht die Definition von Abbildungen der von den Services bereitgestellten Daten auf RDF-Graphen. Aufbauend auf den Konzepten zur semantischen Beschreibung wird eine Evaluierungssemantik erarbeitet, welche die Auflösung von Ausdrücken der SPARQL-Algebra gegen semantisch annotierte OData-Services definiert. Dabei werden die Daten aller OData-Services ermittelt, die zur vollständigen Abarbeitung einer Anfrage benötigt werden. Zur Abfrage der relevanten Daten wurden Konzepte zur Erzeugung der entsprechenden OData-URIs entwickelt. Das vorgestellte Verfahren wurde prototypisch implementiert und anhand zweier Anwendungsfälle für die im betrachteten Szenario maßgeblichen Servicemengen evaluiert. Mit den vorgestellten Konzepten besteht nicht nur die Möglichkeit, einen SPARQL-Endpunkt für ein ERP-System zu realisieren, vielmehr kann jede Datenquelle, die eine OData-Schnittstelle anbietet, mittels SPARQL angefragt werden. Dadurch werden große Datenmengen, die bisher für die Verarbeitung mittels semantischer Technologien nicht zugänglich waren, für die Integration mit dem Semantic Web verfügbar gemacht. Insbesondere können auch Datenquellen, deren Integration miteinander bisher nicht oder nur schwierig möglich war, über Systeme zur föderierten Abfrage miteinander integriert werden.

Planning practices in Australian family businesses

Australian family businesses have a poor track record of undertaking formal business planning. This paper reports on the business planning behaviour of
Australian family businesses from a survey of 5,000 businesses across all types and sizes of industries. Our survey found that around one-third of family
businesses undertake formal planning activities. Thus, there has been no improvement in family business planning practices from that reported in 2003. The reluctance of Australian family businesses to undertake contingency and risk planning, as well as human resources planning, leaves Australian family businesses highly exposed in these difficult economic times.

Why ERP systems fail to generate intended benefits in developing-country organisations

ERP adoptions in developing countries such as Sri Lanka have struggled to achieve intended benefits. To identify reasons for this problem, this paper begins by integrating ERP benefit-derivers models in developed countries, and Hayami’s technology-transfer model, which argues that three factors retard adoption of imported technology in a developing country, namely, culture, institutions and resources. The model is tested using four in-depth case studies in Sri Lanka. The results suggest that Hayami’s factors, culture, institutions and resources, are, indeed, key factors that make benefits from ERP systems difficult to achieve in Sri Lanka, and by inference, in other developing countries.

A Diagnostic Assessment Of Evolutionary Multiobjective Optimization For Water Resources Systems

This study contributes a rigorous diagnostic assessment of state-of-the-art multiobjective evolutionary algorithms (MOEAs) and highlights key advances that the water resources field can exploit to better discover the critical tradeoffs constraining our systems. This study provides the most comprehensive diagnostic assessment of MOEAs for water resources to date, exploiting more than 100,000 MOEA runs and trillions of design evaluations. The diagnostic assessment measures the effectiveness, efficiency, reliability, and controllability of ten benchmark MOEAs for a representative suite of water resources applications addressing rainfall-runoff calibration, long-term groundwater monitoring (LTM), and risk-based water supply portfolio planning. The suite of problems encompasses a range of challenging problem properties including (1) many-objective formulations with 4 or more objectives, (2) multi-modality (or false optima), (3) nonlinearity, (4) discreteness, (5) severe constraints, (6) stochastic objectives, and (7) non-separability (also called epistasis). The applications are representative of the dominant problem classes that have shaped the history of MOEAs in water resources and that will be dominant foci in the future. Recommendations are provided for which modern MOEAs should serve as tools and benchmarks in the future water resources literature.