The Role of the Long-Term Care Ombudsman, May 28, 2015

Explanation of the role of the Long-Term Care Ombudsman in Iowa

Office of the State Long-Term Care Ombudsman Visitation & Powers of Attorney memo, February 25, 2013

Explanation of residents' & tenants' rights & Durable Power of Attorney for Health Care

Office of State Long-Term Care Ombudsman Map, December 16, 2014

Local Long-Term Care Ombudsman county coverage

Office of the State Long-Term Care Ombudsman: Role in Involuntary Discharges, November 25, 2014

Iowa law requires that a copy of the Notice of an Involuntary Discharge action given to residents of nursing facilities or residential care facilities also be given to the Office of the State Long-Term Care Ombudsman. In addition, the law requires that a copy of the Notice of an Involuntary Transfer/Eviction action given to tenants of an elder group home or assisted living program also be given to the Office of the State Long-Term Care Ombudsman.

What is an Ombudsman? 2014

The focus of the Long-Term Care Ombudsman’s Office is to advocate for the rights and wishes of residents and tenants in long-term care. In fact, resident’s rights are guaranteed by the federal 1987 Nursing Home Reform Law. This law requires nursing facilities to promote and protect the rights of each resident and places a strong emphasis on individual dignity and self-determination. Iowa has incorporated these rights into state law for residential care and nursing facility residents, assisted living and elder group home tenants. The Long-Term Ombudsman helps residents, tenants, and their families and friends understand and exercise these guaranteed rights. The Long-Term Care Ombudsman’s responsibilities are outlined in Title VII of the Older Americans Act.

Office of the State Long-Term Care Ombudsman, March 26,2015

Exclamation of what the duties are of a Long-Term Care Ombudsman and why to call. Residents of long-term care facilities are entitled to many rights.

2016 Quarter 2 Managed Care Ombudsman Program Quarterly Report

This report provides an update on the following items for the first programmatic quarter (July, August and September 2016): • 2nd Quarter Overview • Systemic Trends • Community Partnerships and Outreach • Managed Care Ombudsman Program Administrative Update

2016 Quarter 1 Managed Care Ombudsman Program Quarterly Report

he Managed Care Ombudsman Program provides various services including education and information regarding managed care plans, services, care and processes, advocacy and outreach on behalf of members, and appeals assistance and complaint resolution for members needing assistance with resolving issues with their managed care plan or navigating the managed care system. This report provides an update on the following items for the first programmatic quarter (April, May and June 2016): • 1st Quarter Overview • Systemic Trends • Community Partnerships and Outreach • Managed Care Ombudsman Program Administrative Update

The VOP Voice, November 2015

Meet Sarah Hinzman, Newest Volunteer Ombudsman, Trivia, Continuing education, Celebrate Residents' Rights, Peer Group meetings

The VOP Voice, August 2015

Meet Merea Bentrott, newest VOP, continuing education, trivia, anniversaries, Ombudsman Tidbit

The VOP Voice, September 2015

Meet Deanna Clingan-Fischer, newest VOP, Anniversaries, Trivia, continuing education, Ombudsman Tidbit

Minimum Data Set (MDS) Section Q Education: Helping People Return to the Community, February 12, 2014

Explanation of Minimum Data Set (MDS), implementation of Section Q, overview of the program, local contacts and functions, Referral Agency information, role and assistance provided by Long-Term care Ombudsman

The Advocate E-Newsletter July 6, 2015

July is the month to celebrate freedom. Long-Term Care Ombudsman are advocates for the rights of Iowa's long-term care residents and assisted living program tenants. Sexuality and Aging: Debunking the Myths. Fact sheet of the month: Reading and Understanding a Nursing Facility's Survey/Statement of Deficiencies. Upcoming events & learning opportunities.

The Advocate E-Newsletter May 4, 2015

Note from the State Long-Term Care Ombudsman, Sexuality and Aging: Debunking the Myths, HIPAA: do Long-Term Care Ombudsmen have access to residents' records & other health-related information, Upcoming events & learning opportunities

The Advocate E-Newsletter, April 3, 2015

Note from the State Long-Term Care Ombudsman focusing on maintaining effective resident & family councils in long-term care facilities. Bills to watch. OSLTCO is monitoring closure of State Mental Health Institutes.