Using Secret Shoppers to Train Student Workers

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Autoria(s): Hammill, Sarah J

Data(s)	01/01/2013
Formato	application/pdf
Identificador	http://digitalcommons.fiu.edu/glworks/23 http://digitalcommons.fiu.edu/cgi/viewcontent.cgi?article=1035&context=glworks
Publicador	FIU Digital Commons
Direitos	default
Fonte	Works of the FIU Libraries
Palavras-Chave	#secret shopping #mystery shopping #student training #library customer service
Tipo	text