Using secret shopping to assess student assistant training
| Data(s) |
01/01/2013
|
|---|---|
| Resumo |
This paper aims to describe the results of three rounds of secret shopping conducted at the Hubert Library of Florida International University, and how the results affected and were affected by changes made to circulation desk student training programs. |
| Identificador |
http://digitalcommons.fiu.edu/glworks/21 http://www.emeraldinsight.com/doi/full/10.1108/RSR-12-2012-0086 |
| Publicador |
FIU Digital Commons |
| Direitos |
default |
| Fonte |
Works of the FIU Libraries |
| Palavras-Chave | #secret shopping #student training #assessment #mystery shoppers #customer service #training assessment #libraries #training |
| Tipo |
text |
