Multiple perspectives framework to model complex processes

The growing complexity of organisations has resulted in collaboration between multiple stakeholders becoming a challenging and critical issue that organisations must address in order to ensure their practices are sustainable. A multiple-case field study was conducted in order to demonstrate the proposed methodology of analysis and examination for knowledge-based systems in an actual organisational setting. The use of a multiple-perspective framework to improve understanding of the complex relationships in such systems was examined. In particular, the case study focused on the Australian Government’s Nation Building Economic Stimulus Plan (NBESP) which provided $1.9 billion to construct social housing across the State over two years. The results suggest that the use of a multi-perspective framework is appropriate and that there is a need for attention to be paid to the economic perspective.<br />