Exploring barriers in expertise seeking : why don't they ask an expert?
Contribuinte(s) |
[unknown] |
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Data(s) |
01/01/2011
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Resumo |
This paper reports findings from a research project that explores reasons why some employees prefer to seek expertise to resolve work-related problems from direct colleagues rather than designated internal experts. Several studies suggest that while an expert generally provides a higher quality solution in a shorter time, workers tend to ask friendly or proximate colleagues to help with knowledge-based problems at work. Prior research provides only fragmented insights into understanding the barriers to asking a designated internal expert for help at work. To address this gap, we asked post-graduate students enrolled in a knowledge management subject at a large Australian university to share their perspectives in an online discussion forum. Content analysis of the collected perspectives enabled identification of twenty-one factors that may limit the seeking of expertise from a designated internal expert. The factors are grouped in four categories: environment, accessibility, communication and personality. In addition one context variable is described, determining the extent to which the barriers are influential in a specific situation. By synthesising the results, we have proposed two models of expertise-seeking barriers. A literature review helps validate the barriers identified by the study. Key theoretical and practical implications are also discussed.<br /> |
Identificador | |
Idioma(s) |
eng |
Publicador |
University of Queensland |
Relação |
http://dro.deakin.edu.au/eserv/DU:30036178/lichtenstein-exploringbarriers-2011.pdf http://dro.deakin.edu.au/eserv/DU:30036178/lichtenstein-exploringbarriers-evidence-2011.pdf http://dro.deakin.edu.au/eserv/DU:30036178/lichtenstein-exploringbarriers-post-2011.pdf http://aisel.aisnet.org/pacis2011/77/ |
Direitos |
2011, PACIS |
Palavras-Chave | #knowledge seeking #expertise seeking #knowledge sharing #knowledge seeking barriers #advice networks |
Tipo |
Conference Paper |