Towards an understanding of knowledge sharing behavior of CCOs in Bangladesh : a proposed structural equations model
| Contribuinte(s) |
[Unknown] |
|---|---|
| Data(s) |
01/01/2010
|
| Resumo |
This paper explores the question or whether Call Center Operators (CCO) share information or knowledge with their clients and if their knowledge sharing behavior has any impact on the sustainability of their relationships with their clients.<br /> |
| Identificador | |
| Idioma(s) |
eng |
| Publicador |
North South University |
| Relação |
http://dro.deakin.edu.au/eserv/DU:30029508/ferdous-ICKG-evidence-2010pdf.pdf http://dro.deakin.edu.au/eserv/DU:30029508/ferdous-towardsan-evidence-2010.pdf http://dro.deakin.edu.au/eserv/DU:30029508/ferdous-towardsanunderstanding-2010.pdf |
| Tipo |
Conference Paper |
