A system dynamics view of the role of customer satisfaction in increasing company profits


Autoria(s): King, Gerard
Contribuinte(s)

Hutchinson, William

Warren, Matthew

Data(s)

01/01/2001

Identificador

http://hdl.handle.net/10536/DRO/DU:30004530

Idioma(s)

eng

Publicador

Edith Cowan University, School of Management Information Systems, We-B Centre

Tipo

Conference Paper