A conceptual alignment of relationship marketing and consumer complaint behavior: the moderating role of technology in consumer-service provider relationships

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Autoria(s): Robertson, Nichola; Shaw, Robin

Contribuinte(s)	Paulin, Michèle Ferguson, Ronald
Data(s)	01/01/2001
Identificador	http://hdl.handle.net/10536/DRO/DU:30004518
Idioma(s)	eng
Publicador	Concordia University
Direitos	2001, Concordia University
Tipo	Conference Paper