Business development in Siemens global shared services delivery center Portugal

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics

The aim of this report is to assess the main possibilities of business development in Siemens Global Shared Services Delivery Center Portugal. The report exploits the growth alternatives of existing and new services to current clients. It is concluded that the center will need to take different initiatives to answer the diverse possibilities to move services to the center. It will need to evaluate the trade-off between effort and return, to demonstrate outstanding results and selling skills to convince potential clients, to start almost from scratch new business lines and to enrich the center with resources, capabilities and expertise to enable the execution of a new range of services. Even though there is still a long and winding road ahead, the center will maintain in the road to success.