Evaluating the Service Quality of Information Services Using a New 'P-C-P' Attributes Model

Autoria(s): Hazlett, Shirley-Ann; Philip, George
Data(s)

2001
Identificador

http://pure.qub.ac.uk/portal/en/publications/evaluating-the-service-quality-of-information-services-using-a-new-pcp-attributes-model(7520ed31-c471-46fa-b80a-98d07a39ee34).html
Idioma(s)

eng
Direitos

info:eu-repo/semantics/restrictedAccess
Fonte

Hazlett , S-A & Philip , G 2001 , ' Evaluating the Service Quality of Information Services Using a New 'P-C-P' Attributes Model ' International Journal of Quality and Reliability Management , vol 18 , pp. 900-916 .
Tipo

article
Acesso ao item digital