Understanding the use of a bug tracking system in a global software development setup
Data(s) |
01/12/2015
|
---|---|
Resumo |
Bug fixing is a highly cooperative work activity where developers, testers, product managers and other stake-holders collaborate using a bug tracking system. In the context of Global Software Development (GSD), where software development is distributed across different geographical locations, we focus on understanding the role of bug trackers in supporting software bug fixing activities. We carried out a small-scale ethnographic fieldwork in a software product team distributed between Finland and India at a multinational engineering company. Using semi-structured interviews and in-situ observations of 16 bug cases, we show that the bug tracker 1) supported information needs of different stake holder, 2) established common-ground, and 3) reinforced issues related to ownership, performance and power. Consequently, we provide implications for design around these findings. |
Formato |
application/pdf |
Identificador | |
Publicador |
ACM |
Relação |
http://eprints.qut.edu.au/90121/1/OzCHI2015_BugTracker.pdf Vyas, Dhaval, Capel, Tara, Tank, Deven, & Shepherd, David (2015) Understanding the use of a bug tracking system in a global software development setup. In Proceedings of 27th Australian Conference on Human-Computer Interaction, ACM, Melbourne, VIC. |
Direitos |
Copyright 2015 ACM Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from Permissions@acm.org. |
Fonte |
School of Electrical Engineering & Computer Science; Science & Engineering Faculty |
Palavras-Chave | #CSCW #Bug trackers #Software Development #Design |
Tipo |
Conference Paper |