Ten principles of good business process management
Data(s) |
2014
|
---|---|
Resumo |
Purpose The purpose of this paper is to foster a common understanding of business process management (BPM) by proposing a set of ten principles that characterize BPM as a research domain and guide its successful use in organizational practice. Design/methodology/approach The identification and discussion of the principles reflects our viewpoint, which was informed by extant literature and focus groups, including 20 BPM experts from academia and practice. Findings We identify ten principles which represent a set of capabilities essential for mastering contemporary and future challenges in BPM. Their antonyms signify potential roadblocks and bad practices in BPM. We also identify a set of open research questions that can guide future BPM research. Research limitation/implication Our findings suggest several areas of research regarding each of the identified principles of good BPM. Also, the principles themselves should be systematically and empirically examined in future studies. Practical implications – Our findings allow practitioners to comprehensively scope their BPM initiatives and provide a general guidance for BPM implementation. Moreover, the principles may also serve to tackle contemporary issues in other management areas. Originality/value This is the first paper that distills principles of BPM in the sense of both good and bad practice recommendations. The value of the principles lies in providing normative advice to practitioners as well as in identifying open research areas for academia, thereby extending the reach and richness of BPM beyond its traditional frontiers. |
Formato |
application/pdf |
Identificador | |
Publicador |
Emerald Group Publishing Inc |
Relação |
http://eprints.qut.edu.au/72965/1/finalManuscript.pdf DOI:10.1108/BPMJ-06-2013-0074 vom Brocke, Jan, Schmiedel, Theresa, Recker, Jan C., Trkman, Peter, Mertens, Willem, & Viaene, Stijn (2014) Ten principles of good business process management. Business Process Management Journal, 20(4), pp. 530-548. |
Direitos |
Copyright 2014 Emerald Group Publishing Limited This article is (c) Emerald Group Publishing and permission has been granted for this version to appear here. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited |
Fonte |
Information Systems; Science & Engineering Faculty |
Palavras-Chave | #080609 Information Systems Management #150399 Business and Management not elsewhere classified #Principles #business process management #BPM #research agenda |
Tipo |
Journal Article |