The Service Portfolio of a BPM Center of Excellence
Contribuinte(s) |
vom Brocke, Jan Rosemann, Michael |
---|---|
Data(s) |
2010
|
Resumo |
A key concept for the centralized provision of Business Process Management (BPM) is the Center of Excellence (CoE). Organizations establish a CoE (aka BPM Support Office) as their BPM maturity increases in order to ensure a consistent and cost-effective way of offering BPM services. The definition of the offerings of such a center and the allocation of roles and responsibilities play an important role within BPM Governance. In order to plan the role of such a BPM CoE, this chapter proposes the productization of BPM leading to a set of fifteen distinct BPM services. A portfolio management approach is suggested to position these services. The approach allows identifying specific normative strategies for each BPM service, such as further training or BPM communication and marketing. A public sector case study provides further insights into how this approach has been used in practice. Empirical evidence from a survey with 15 organizations confirms the coverage of this set of BPM services and shows typical profiles for such BPM Centers of Excellence. |
Identificador | |
Publicador |
Springer |
Relação |
DOI:10.1007/978-3-642-01982-1_13 Rosemann, Michael (2010) The Service Portfolio of a BPM Center of Excellence. In vom Brocke, Jan & Rosemann, Michael (Eds.) Handbook on business process management 2 : strategic alignment, governance, people and culture. Springer, pp. 267-284. |
Direitos |
Copyright 2010 Springer |
Fonte |
School of Information Systems; Science & Engineering Faculty |
Tipo |
Book Chapter |