Health complaints commissions in Australia : Time for a national approach to data collection
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01/03/2013
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Resumo |
Health complaint commissions in Australia: Time for a national approach • There is considerable variation between jurisdictions in the ways complaint data are defined, collected and recorded by the Health complaint commissions. • Complaints from the public are an important accountability mechanism and an indicator of service quality. • The lack of a consistent approach leads to fragmentation of complaint data and a lost opportunity to use national data to assist policy development and identify the main areas causing consumers to complain. • We need a national approach to complaints data collection by the Health complaints commissions in order to better respond to patients’ concerns |
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application/vnd.ms-powerpoint |
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Relação |
http://eprints.qut.edu.au/61556/1/Health_complaints_March_2013.ppt http://www.healthcareconferences.com.au/healthcare-conferences/healthcare/medico-legal-congress Walton, Merrilyn, Merry-Smith, Jennifer, Healy, Judith, & McDonald, Fiona (2013) Health complaints commissions in Australia : Time for a national approach to data collection. In 22nd Annual Medico-legal Congress, 21-22 March 2013, Sydney Harbour Marriott Hotel, Sydney. (Unpublished) |
Direitos |
Copyright 2013 Please consult the authors |
Fonte |
Faculty of Law; Australian Centre for Health Law Research; School of Law |
Palavras-Chave | #160508 Health Policy #189900 OTHER LAW AND LEGAL STUDIES #Health complaints commissions |
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Conference Item |