Building a methodology for context-aware business processes: insights from an exploratory case study
Contribuinte(s) |
Johnson, Roy de Villiers, Carina |
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Data(s) |
01/06/2010
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Resumo |
This paper describes the findings derived from an exploratory case study into the business processes at a leading Australian insurance provider. The business processes are frequently subjected to changes and deviations due to contextual events such as weather, financial conditions and others. In this study, we examine how context impacts business processes and how resulting business process changes are enacted. From our analysis, we suggest a methodological framework to guide organisations in the complex challenge of linking changing contextual factors with internal process design. |
Formato |
application/pdf |
Identificador | |
Publicador |
Association for Information Systems |
Relação |
http://eprints.qut.edu.au/39398/1/39398.pdf http://web.up.ac.za/ecis/ECIS2010PR/ECIS2010/Content/Papers/0278.R1.pdf Ploesser, Karsten, Recker, Jan C., & Rosemann, Michael (2010) Building a methodology for context-aware business processes: insights from an exploratory case study. In Johnson, Roy & de Villiers, Carina (Eds.) "IT to empower" : 18th European Conference on Information Systems, Pretoria, South Africa. |
Direitos |
Copyright 2010 please consult authors |
Fonte |
Faculty of Science and Technology; Information Systems |
Palavras-Chave | #080603 Conceptual Modelling #150399 Business and Management not elsewhere classified |
Tipo |
Conference Paper |