Teaming Up: Teams and Resistance in Call Centres


Autoria(s): Barnes, Alison; Townsend, Keith; Van Der Broek, Diane
Contribuinte(s)

De Ciere, H

Bardoel, A

Barrett, R

Buttigieg, D

Rainnie, A

McLean, K

Data(s)

2006

Identificador

http://eprints.qut.edu.au/25499/

Publicador

Monash University

Relação

Barnes, Alison, Townsend, Keith, & Van Der Broek, Diane (2006) Teaming Up: Teams and Resistance in Call Centres. In De Ciere, H, Bardoel, A, Barrett, R, Buttigieg, D, Rainnie, A, & McLean, K (Eds.) Socially Responsive, Socially Responsible Approaches to Employment and Work: Proceedings of the ACREW / KCL 2006 Conference, 1-4 July 2006, Italy, Tuscany, Prato.

Fonte

QUT Business School

Palavras-Chave #150306 Industrial Relations #Teams, Call Centres, Resistance
Tipo

Conference Paper